The purpose of this study is to: 

●      Understand whether past deliveries play a role in shaping app-based delivery drivers’ opinions about the orders they are about to pick up. 

●      Identify what coping mechanisms and strategies are currently used by couriers' to manage negative work experiences in the BCR.

●      Determine how past negative experiences shape couriers' navigational decisions in the BCR.

●      Know how the role that past experiences play in couriers' journeys differs by gender.